Flemington, NJ, April 17, 2009 – A new national study among 243 Americans revealed that 65% of respondents who would previously visit or order Domino’s Pizza, were less likely to do so after viewing a “prank” video, which was posted on YouTube earlier this week.
The study was conducted by HCD Research, using its Media Curves website on April 16, to obtain Americans’ perceptions of a video, which had two Domino’s employees defacing food in a branch of the fast food chain. Participants were also asked to provide their perceptions of a video in which Domino’s President, Patrick Doyle, apologized for the actions of the employees.
After watching the YouTube “prank” video, 65% of respondents who initially would visit a Domino’s or order Domino’s for delivery, reported that they are less likely to visit a Domino’s chain or order. After respondents viewed the Domino’s apology video, their likelihood to visit and order from Domino’s increased slightly, but it was still a significant drop from the result prior to viewing the employee video.
Among the findings:
“Which of the following actions are you likely to perform in the next three months?”
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Before Viewing Prank Video |
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After Viewing Prank Video |
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After Viewing Apology Video |
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Total (n=243) |
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Total (n=243) |
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Total (n=243) |
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Go to a Domino’s |
29% |
|
10% |
|
20% |
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Order Domino’s for delivery |
46% |
|
15% |
|
24% |
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Visit Dominos’ web site |
25% |
|
14% |
|
24% |
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Search for information on Domino’s |
14% |
|
10% |
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20% |
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Watch an advertisement/ |
61% |
|
27% |
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42% |
“Do you think the apology response video released by Domino’s USA President, Patrick Doyle, was effective in rectifying and restoring Domino’s image after this incident?”
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Total |
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Yes |
31% |
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Somewhat |
60% |
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No |
9% |
While viewing the video, participants indicated their levels of believability by moving their mouse from left to right on a continuum. The responses were recorded in quarter-second intervals and reported in the form of curves. The participants were also post-viewing questions.
The Media Curves website provides the media and general public with a venue to view Americans’ perceptions of popular and controversial media events and advertisements.
Editors/Reporters: For more information on the study, or to speak with Glenn Kessler, president and CEO, HCD Research, please contact Vince McGourty, HCD Research, at (908) 483-9121 or (vince.mcgourty@hcdi.net).
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